We've tried to make our online ordering process as easy as possible. If you ever have any questions, please feel free to call us at 1-800-381-7179.
Order by Phone
If you prefer to order by phone, call us 7 am-8 pm, CST, 7 days a week to talk to one of our courteous Customer Service representatives. Our number is 1-800-381-7179. Please have your credit card available.
You can also call us if you have any questions about the products we offer, or need help selecting the right product for your pet.
Order by Fax
Simply fax a completed order form to us at 1-800-776-8872, and we'll take care of it from there.
Ordering by phone or by fax:
We accept all major credit cards for online orders, including VISA, MasterCard, American Express and Discover.
All shipments to APO/FPO addresses are sent via USPS to distributing military centers in the U.S., at which time the military service assumes responsibility for shipping. Please allow 6 weeks for delivery.
NOTE: The following items cannot be shipped to an APO/FPO address: oversized items, vaccines, electronic items, and some meat products. Please contact customer service at 1-800-381-7179, or by email, to determine the exact restrictions.
Follow these steps when entering an APO or FPO address
We apologize but we do not ship to addresses outside the United States other than AFO/APO addresses.
Redeeming Coupons or Promotions
To use a Promotion Code, enter the Promotion Code into the "Promotion Code" field in the Cart or at Checkout.
Redeeming Gift Certificates
To use a Gift Certificate, enter the gift certificate code into the “Gift Certificate Code” field in the Cart or at Checkout.
Add a personal touch to your purchase by adding a special message to any gift orders! Gift messages can be included in any order to add a special touch to your gift. Send a message from you to your loved one - or from your pet to theirs.
It's easy - when calling in to place an order, simply ask one of our friendly operators to add a gift message to your order.
For online ordering use the following procedure: