Drs. Foster and Smith Pet Supplies earns top honors for customer service
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Drs. Foster and Smith Pet Supplies earns top honors putting YOU first!

2016 & 2015 - Earns coveted "Platinum" Bizrate® Circle of Excellence Award Status

BizRate Circle of Excellence AwardThe 2016 Bizrate® Circle of Excellence Award recognizes those online retailers that have provided outstanding online customer experiences throughout the previous twelve months. This year, 97 online retailers received this award, representing the top 2.7% of our North American Retailer Network. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that not only achieved winner status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award.

June 3, 2015 - "Top 10 Trustworthy Websites" - Online Trust Alliance

AwardDrs. Foster and Smith is proud to announce it earned Top 10 placement in the 2015 eCommerce Online Trust Audit and Honor Roll. The Online Trust Alliance's (OTA) mission is to enhance online trust while promoting best practices, innovation and self-regulation. Every year, OTA completes a comprehensive assessment of the 500 largest online retailers, evaluating over three-dozen data attributes and criteria. Of the top 500 Internet Retailers evaluated in 2015, DrsFosterSmith.com made the Top 10, along with the likes of American Greetings, Cabela's, and Living Social among others! OTA Audit and Honor Roll is the foremost authority for identifying organizations considered most trustworthy based on their online security, privacy and consumer protection practices.

2013 & 2014 - Earns Bizrate® Circle of Excellence Award

This annual award recognizes those online retailers that have provided outstanding online customer experiences as rated by their own customers. This year, 94 online retailers received this Award, representing only 1.8% of all online retailers within the Bizrate Insights North American Retailer Network of over 5,200 retailers for the 2013 & 2012 award years. DrsFosterSmith.com was praised for its dedication to providing top notch online customer experiences, consistently collecting customer feedback, and earning exceptional customer satisfaction ratings throughout the award years.

2009 "Hot 100 Website" - Internet Retailer

To earn a coveted spot on the Hot 100 list, a website not only has to offer a great online shopping experience, it has to take the lead in innovation while exceeding visitor expectations. This year DrsFosterSmith.com was honored for building a stronger relationship with you, our online customers, through our extensive pet care library, new "how to" Video Center, and expert product reviews.

2008 "Top 5 Websites for
Customer Satisfaction" - ForeSee Results

Top 5 Websites for Customer Satisfaction - ForeSee ResultsWhen the news came in from ForeSee Results independent survey of 20,000 online shoppers, we were proud to discover we ranked #4 out of 100 nationwide. Using the methodology of the University of Michigan's American Customer Satisfaction Index (ACSI), the study measured how well the top retail websites delivered the kind of site experience customers want. Our customer satisfaction score rivals online leaders Amazon, Netflix, and QVC!

2007 "Editors Choice" - Whole Dog Journal

Editors Choice Dog food from Whole Dog JournalEvery year, the editors at the Whole Dog Journal evaluate the wide selection of dog foods and select only the healthiest, 100% natural diets to name as a WDJ Editor's Choice Dog Food. Drs. Foster and Smith Signature Series® Dog Food is proud to be recognized as one of the top dog food brands and is formulated with the same high standards concerning the nutritional health of companion pets.
Thank you for being part of the Drs. Foster and Smith family. We look forward to continuing to share the spotlight with all our loyal customers and their faithful friends.
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